Refund?
Hello!
I am a collegiate music student who works a lot with transcribing and composing music. My Uni has us using iPads and Apple Pencils instead of paper and pencil for these assignments. I purchased Symphony Pro thinking it would be easier than using the annotation function on a pdf of staff paper; however, the app ended up being more frustrating. Normally I wouldn’t ask for a refund, but is it possible?
I am a collegiate music student who works a lot with transcribing and composing music. My Uni has us using iPads and Apple Pencils instead of paper and pencil for these assignments. I purchased Symphony Pro thinking it would be easier than using the annotation function on a pdf of staff paper; however, the app ended up being more frustrating. Normally I wouldn’t ask for a refund, but is it possible?
Comments
Sorry to hear that. We'd like to know more about what was difficult or unintuitive. If you choose to provide such feedback (specifically via email, to [email protected]), we'll be happy to send a promo code so you can download the app again for free sometime in the future.
As for obtaining a refund, your situation more than qualifies to be eligible for receiving one since (on our side) refunds are approved unconditionally. Precise instructions are available below for how to obtain one:
https://forums.symphonypro.net/discussion/comment/3362/#Comment_3362