Handwriting

nikojazz
nikojazz
in Support
dear symphony pro team , I purchase the app with the handwriting extension time ago , the app was working okay but couple days ago the app star scratching with the handwriting , so I delete the app from my iPad in order to re install again , and now the app is requesting me to buy again the extension that I already made , I need help ASAP with that because that is the main reason why  I buy the app 

Answers

  • Support
    Support
    edited June 3
    @nikojazz
    Sorry to hear about the crashing. To restore the Handwriting item, please let us know if the following instructions work for you:
    https://forums.symphonypro.net/discussion/comment/3485/#Comment_3485

    If there is any other question or concern, including about any crashes or reliability issues, we would appreciate your follow-up as well.
  • nikojazz
    nikojazz
    Hi team , unfortunately im having exact the same problem again , i was working on an arrangement and when i restarted the app the handwriting tool is not working any more again, it said that i need to buy the tool one more time …. Im a so stressed because i need to finish this arrangement for my university… and this is a big problem for my in this moment 
    I need help to solve this situation ASAP please !! I’m going to have problems at the university because of that issue… what is going on , ? Each time you restart the app or you clean the cache it happens like this …    :/
  • Support
    Support
    edited November 9
    @nikojazz
    Sorry to hear about that. Since you provided sufficient proof of purchase, we sent a code to enable it without worrying about paying for it again.

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