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I can’t close the file..and I can’t use ‘Handwriting’ program..
I can’t close the file again when I open it. Also, the “Handwriting Recreation Tool” program purchased again cannot be used. I am using this program too often. Please help me urgently.
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@mandoman49
Sorry about the delay due to vacation, and sorry to hear about your difficulty. We should've returned to this much sooner.
More likely than not, you will need to Restore the Handwriting IAP when the app doesn't remember that you own the IAP. Restoring the Handwriting upgrade is normally easy. Instructions on how to restore are provided in our response linked below:
https://forums.symphonypro.net/discussion/comment/3485/#Comment_3485
However, please let us know if you need any clarification regarding these steps.
Other than that, if you have a new AppleID account: until we support Family Sharing for the IAP, we are happy to provide promo codes to unlock it on those new account(s). But we request a receipt sent to support@symphonypro.net to verify that you own it on the old account.