Won't stop crashing when use handwriting tool every time

Daley
Daley
in Support
Hi,

My device is iPad Pro 2018 with version 12.2.
After I updated the Symphony pro 5 on my iPad today, it crashes when I use the handwriting tool. The app crashes each time when my finger touches the screen or my apple pencil touches the screen. What can I do? Any solution to fix it?

Thank you!

Comments

  • janosagocsi
    janosagocsi
    I’ve got the same problem.
  • Support
    Support
    @Daley
    @janosagocsi
    Sorry about the issue. It seemed to have been related to iOS versions 12 and earlier, and was resolved in the most recent update (5.2.13).
  • kristinmelosch
    kristinmelosch
    Daley said:
    Hi,

    My device is iPad Pro 2018 with version 12.2.
    After I updated the Symphony pro 5 on my iPad today, it crashes when I use the handwriting tool. The app crashes each time when my finger touches the screen or my apple pencil touches the screen. What can I do? Any solution to fix it?

    Thank you!
    Daley said:
    Hi,

    My device is iPad Pro 2018 with version 12.2.
    After I updated the Symphony pro 5 on my iPad today, it crashes when I use the handwriting tool. The app crashes each time when my finger touches the screen or my apple pencil touches the screen. What can I do? Any solution to fix it?

    Thank you!
    Daley said:
    Hi,

    My device is iPad Pro 2018 with version 12.2.
    After I updated the Symphony pro 5 on my iPad today, it crashes when I use the handwriting tool. The app crashes each time when my finger touches the screen or my apple pencil touches the screen. What can I do? Any solution to fix it?

    Thank you!

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