App crashing when caring new document

mcross
mcross
edited February 2012 in Symphony Pro
I have an iPad 1 running iOS 5.0.1 and Symphony Pro 2.3.1. When I try create a new document the app crashes while inputting instruments. It appears to be time related rather than action related. It crashes every time.

Comments

  • mcross
    mcross
    Update: when I turn off Internet access the app does not crash.
  • Support
    Support
    That's interesting. We'll keep this noted. 

    If this issue happens again, try loading a smaller file (if your file is big), and then creating a new document, since this is another pattern that occurs.
  • Zanderap
    Zanderap
    I'm having the same exact problem. Also an iPad 1, also running iOS 5.0.1, also with Symphony Pro 2.3.1. Every time I try to start a new project, the second I hit "done," the app crashes. Every time. I tried restarting the iPad, the app, and turning off internet access and nothing worked.
  • Dthpham
    Dthpham
    Try clearing the cache. Settings app > Symphony Pro > enable Reset Cache > restart the app.

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