Update 6.7+ and iPadOS 26 issues

Wolfi
Wolfi
edited October 6 in Symphony Pro
After updating to version 6.7 on every startup after closing app completely  a reminder to update to 6.7 is shown on every new start.

I have removed the app from the ipad, did a fresh install from the app store, same again. Please fix this, it is annoying...



Comments

  • Support
    Support
    @Wolfi
    Thanks for letting us know, we'll be sure to fix the bug for the next update.
  • Michi
    Michi
    I have the same problem now. Started last monday. Always asking for an update to version 6.7
  • Michi
    Michi
    When I open the app store it seems to update, but it does not. 
  • Support
    Support
    @Michi
    Sorry about the issue. You can expect the next update this week.
    When I open the app store it seems to update, but it does not. 
    However, you should be updated to v6.7, the most recent version, if the above bug is occurring.
  • timothyehlinger
    timothyehlinger
    I have this same issue.  In addition, the text and notes on my screen become scrambled when I move through the score.  The will eventually “reposition” to their correct spots but this is extremely annoying and creates long delays in my writing.  The problem is particularly difficult with lyrics.  This seemed to occur after updating to 6.7 AND at the same time updating to iOS 26. Not sure if the two are related.
  • Support
    Support
    edited October 5
    @timothyehlinger
    Sorry to hear about the issue. The current 6.7 version isn't yet ready for iPadOS 26, but the goal for the following update is to make things fully reliable.

    Given the severity of the bug, an emergency update is on the way, and we'd appreciate any copy of an affected project as a .sym file via support@symphonypro.net to verify that it's fully resolved.
  • Support
    Support
    edited October 6
    @timothyehlinger
    As of SP 6.7, a workaround that to seems to help is to avoid swiping to scroll if the scroll view is already moving. Instead, first stop the scroll view from moving via a single tap, then wait for a moment before scrolling again. This also helps to work around the issue where the scroll location jumps to a different, incorrect location in the score.
  • BachString
    BachString
    6.7.3 issue with the pop-up edit tool when selecting notes, measures etc. …pop-up menu appears when an area is selected but nothing then happens when an option (e.g. “edit measures”) is attempted from the pop-up menu…the menu box just disappears.
  • Support
    Support
    @BachString
    Sorry about the issue. Another emergency update is on the way in the next few days.
  • Derekwalden
    Derekwalden
    I have this problem too.  It makes the app unuseable for me!
  • Support
    Support
    @Derekwalden
    Sorry about the issue. A big update is still on the way.
    Please consider the following alternate options for some of the features:

    - An alternate way to access Edit Measures (i.e. opening the Measure Dialog context menu) is tapping with two fingers on the measure
    - To open the Region Selection Area (e.g. for copy or paste), an alternate option is to long-press on an empty space (next to a bar or note) in Select Mode as described in the help section. 
  • tomtri
    tomtri 
    Hello. After yesterday's iPadOS update, symphony pro does not load.
  • Support
    Support
    @tomtri
    Thanks for letting us know, though we are sorry to hear that. We're looking into this now for an immediate update.

    We would appreciate a short description of the exact issue to expedite the process of fixing it. For example, is it a crash when opening the app, or is it a specific project or other document that doesn't load correctly?

  • tomtri
    tomtri
    Thanks for the quick response. I tried the same thing all day yesterday and today but without success. The blue screen appears with the symphony symbol, it tries to enter the application for a few seconds and then crashes.
  • Support
    Support
    edited November 6
    @tomtri
    The next thing you should try is opening Home Screen > Settings and resetting the SP app-specific settings as illustrated in the manual under Resetting the Application Cache & Settings. This won't cause saved work to be lost, though the app preferences (e.g. UI layout settings) will be reset to their defaults.

    Please let us know whether or not this helps as we still work urgently to fix this critical issue. We haven't been able to reproduce this on iOS 26.1 yet, and so we would appreciate as much further info as possible about the nature of the crash, including:
    - Your exact iPadOS version under Home Screen > Settings > General > About. If you have beta /preview iOS updates enabled, please let us know.
    - If you are updated to the latest version of SP on the App Store, or if you have an earlier version.
  • tomtri
    tomtri
    Hi again. I did exactly as you said several times,but still nothing. Everything last update..IPadOS 26.1 and so on.
  • tomtri
    tomtri
    Still nothing.
  • tomtri
    tomtri
    Hello. I deleted all the files from the symphony folder (after copying them elsewhere before). I tried to re-enter the program and I was immediately logged in. Then I put them back in the folder and the problem came back. I have around 2500 files. Is it related to Ram? What should I do?
  • Support
    Support
    @tomtri
    Thanks so much for the follow-up and the crucial details. This is something that we need to fix.

    We would next like to know your iPad model and its total/available storage to figure out if this is related to the RAM or storage, respectively.
  • tomtri
    tomtri
    iPad Pro 12.9-inch (3rd generation)
    256Gb
    4Gb Ram

    Also before that problem occurs, symphony was very slow ..very heavy...the more projects the slower became the program.
  • tomtri
    tomtri
    Free space 60Gb

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