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Error: “could not open icloud file due to connection issue”

edited September 11 in Symphony Pro
This problem occurs on both my ipad pro and iphone 12. I have a working internet connection and my icloud session is open. When i try to open a recently created file SP throws this error. I reported this many times via the popup but it does not get resolved. I scanned the forum for a similar issue but didnt find it. I tried to restart the app and even did a complete re-install. Same problem keeps occurring.

PLEASE help!?
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