Home Support Symphony Pro


I want to get fefund both the Symphony Pro and Handwriting Recognition Tool. The crash keeps occuring, can’t write music at all. 


  • edited September 2018
    The above seems to be a crash that was fixed for the next (major) update to SP, and occurred in instances where time signature and/or meter was customized (including when time signatures were disabled). The latter condition appears to be relevant based on what you illustrated in your helpful demo.

    – Given the inconvenience/severity of the issue, you are more than entitled to a full refund. For either SP and/or the Handwriting IAP, they are rendered entirely without hassle by Apple, and within a few business days.  Precise instructions are available here
    – As an alternative to refund, however, you are welcome to request early access to the upcoming release (5.3), which will help us ensure that we've eliminated any further crashes; this was otherwise an issue we've now addressed for our beta releases

    – Regardless, we hope you may export the affected document (from your demo) as a SYM file under the Export Menu. Then checkmark SYM under file type, before choosing Email as the export destination, to our support address, which will help us make further verifications

Sign In or Register to comment.