AFTER UPDATE SYMPHONY CRASHES !!!!!!! BID SHIT!!!!!!

Krammi
Krammi
in Symphony Pro
after 14 month without a notice from your firm I tried the update - but the app always crashes down after opening!
NOT friendly greetings from Germany!
Krammi

Comments

  • Support
    Support
    Sorry about the crashing: Please let us know which iOS version you're using. In particular, there is a known stability issue across all iOS 7 versions, where the app will crash immediately during launch. We've already submitted an update to fix this, and it will be available soon.

    If you have iOS 8 or 9 installed, however: we'll need to take a closer look at why the particular crash is occurring, as we are unaware of major stability issues in these OS versions. As the first troubleshooting step, you should try resetting the application data, then let us know if the issue persists. To perform the reset, the steps are simple:

    • Go to Home Screen > Settings > Symphony Pro.
    • Turn on the switch labeled 'Reset Cache'
    • Reopen Symphony Pro 4
  • Krammi
    Krammi
    I am still using ios 7 - please fix the crash problem, because I work a lot with this app!
    Krammi
  • Krammi
    Krammi
    when the update for ios 7 will be available?
    Krammi
  • Support
    Support
    edited October 2015
    Hi Krammi: The update will take a few more days until it's approved. Please hang in there!

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