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  • @jenalice01 SP doesn't support importing of PDFs or printed scores into its editable document model at this time. OTOH, if you have a MusicXML or MIDI version of these documents, SP will import them perfectly, and this is especially true of XML.  …
  • @SophieMaycroft Great question, along with aspect of confusion to point out. A bug has been made known, residing entirely with our application, that's causing the issue. Namely, you will first want to highlight the notes in Select Mode, then switch…
  • @williamg Excellent questions. Meter/time signature can be hidden from the current score via the following steps: – Open the Measure Dialog on the very first bar of the score – With Time/Key chosen at the bottom, choose Configure Meter under the Cu…
  • > Hi I imported a MIDI string quartet i’d composed in MuseScore and all the parts are coming up as Piano. Quite interesting to listen to, but any ideas why the Violin 1, Violin 2, Viola, Cello got lost in translation, please? The above issue has…
  • @quartet Glad to know you figured it out, thank you for the follow up. 
  • @SophieMaycroft Excellent question - 64th/hemidemisemiquaver note values, among other toolbar items encompassing non-standard or non-ubiquitous notations, can be enabled as described under Note Properties > Additional Preferences.  Tips: - Openi…
  • @zdobieszowic This can't be precisely edited, but the global spacing between all staff systems (instrumental lines) can be edited by the steps described here: https://symphonypro.net/manual#b'reposition-an-instrument-vertically-within-a-system-staf…
  • @jesperbak Sorry that you are having issues. Please consider emailing us for beta access since we fixed several MIDI latency issues specifically. A delay with the On-Screen Piano is new, however, so we would like to request more technical (iOS/devi…
  • @toneytime Support for basic functionality here is planned for the following update. You are welcome to subscribe to our early access by emailing us here, which will provide an idea about what will be supported to start with.
  • @cwd1988 @erming28 Playback recognition of these indications will arrive in the following update, likely this early Summer. 
  • @pfallows12 We appreciate the resource, which is included as a Vanilla CDN link here, and will be included in 5.3 (under Templates > Quickstart) this Spring or early summer! 
    in Ukulele Tabs Comment by Support June 23
  • @Renix Sorry that you're having issues particular to SP's MIDI connectivity. Please provide as much detail as possible on the following, as soon as you have the opportunity: * Whether the Xkey is a BlueTooth (Air) model or USB; if the latter, whet…
    in Latency issue Comment by Support June 20
  • @TiffanyB Most symbols listed under Expressions (or otherwise global (staff system) text boxes) should stay present at the top of the staff, after reducing your score to a specific part(s), however. If this property isn't the case for a particula…
  • @TiffanyB Good question. This is a known limitation that has yet to surface, but it'll most likely make it this month, which includes a major update/set of improvements to be scheduled for.
  • @adamkeys Hi is it possible to delete the bass clef for a certain number of bars? Or maybe when there are no notes in it? This can't be done yet, but will be kept in consideration. Also, is it possible to put a clef halfway through a bar? – The…
  • @pianofred77 The optimal way to toggle between these symbols is to press (on a note glyph corresponding to next note/rest duration), then a quick swipe (vertically) away from the toolbar. This will change the palette of notes into rests, except i…
  • Sorry about the inconvenience. The issue can now be resolved by refreshing the manual, but restarting the app may first be necessary.
  • @ybroka A way to adjust the playback dynamic to individual components of a grand staff isn't possible yet, unlike what will be the case for octave modifier brackets, but we'll certainly keep this in consideration provided emphasis on flexibility.
  • @cwd1988 This is a known limitation that has been fixed for an update by Spring. It will provide a context item for specifying whether to apply octave change brackets for playback to both staves, at least.
  • @Misemao The crash was fixed for the following update this Spring. We encourage sending an example project to our email to help ensure reliability, as well as letting us know if you're interested in testing SP's preview releases, which addressed th…
  • @Ellie this was recently addressed for our major update this month, thanks to an example file submitted earlier. In light of the significant inconvenience, you are more than welcome to sign up to our preview releases below, which will be addressing…
  • @symphony This issue was fixed in an update today. If other edits are still problematic, we'd certainly appreciate a message detailing any such errors to [email protected], with an example screen to illustrate whenever applicable.
  • @jafanaro The manual is now back online. Instructions on how to add lyrics can be found here: https://symphonypro.net/manual#b'lyrics' – Under this diagram illustrating the Score Symbols Expandable Button, press down on the icon, then move your fi…
  • @crynant This requires a new metronome mark to be placed; first open the Score Symbols toolbar category, as described here: https://symphonypro.net/manual#b'tempo-changes-metronome-marks' From there: - Switch the corresponding expandable button to…
  • @Hypilein @Redston_1  These are in the works for Spring – great suggestions.
  • iPhone 8's certainly compatible, and seems to provide a working close function in relation to chord symbols. We'll issue a sooner update than otherwise in light of this issue (for this week).
  • @symphony This will definitely be addressed in the immediate update, but can be worked around by pressing the return key if available. This isn't the case on most iPhone models, so you can try the spacebar or left arrow, before dismissing the keybo…
  • @windy A list of our own recommendation is a great suggestion to keep in mind. For the time being, CME XKey is one we've tested & developed for the most, and XKey Air is one of the leading BlueTooth-supported models. In general, any brand lis…
  • @symphony We've had to fix a few bugs before the update (which will introduce some changes to pricing model), sorry for the wait. If you'd like "early access" via SP on iPhone (which does support file sharing), you're welcome to let us know at this…
  • @salabros To access tremolo articulations, first refer to this illustration under the Dynamics, Articulations, and Text chapter of the manual: * Press-hold the Expandable Button at the location highlighted in green. The icon is originally a mezzo …
    in Tremolo Comment by Support April 3