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  • @Renix Sorry that you're having issues particular to SP's MIDI connectivity. Please provide as much detail as possible on the following, as soon as you have the opportunity: * Whether the Xkey is a BlueTooth (Air) model or USB; if the latter, whet…
    in Latency issue Comment by Support June 20
  • @TiffanyB Most symbols listed under Expressions (or otherwise global (staff system) text boxes) should stay present at the top of the staff, after reducing your score to a specific part(s), however. If this property isn't the case for a particula…
  • @TiffanyB Good question. This is a known limitation that has yet to surface, but it'll most likely make it this month, which includes a major update/set of improvements to be scheduled for.
  • @adamkeys Hi is it possible to delete the bass clef for a certain number of bars? Or maybe when there are no notes in it? This can't be done yet, but will be kept in consideration. Also, is it possible to put a clef halfway through a bar? – The…
  • @pianofred77 The optimal way to toggle between these symbols is to press (on a note glyph corresponding to next note/rest duration), then a quick swipe (vertically) away from the toolbar. This will change the palette of notes into rests, except i…
  • Sorry about the inconvenience. The issue can now be resolved by refreshing the manual, but restarting the app may first be necessary.
  • @ybroka A way to adjust the playback dynamic to individual components of a grand staff isn't possible yet, unlike what will be the case for octave modifier brackets, but we'll certainly keep this in consideration provided emphasis on flexibility.
  • @cwd1988 This is a known limitation that has been fixed for an update by Spring. It will provide a context item for specifying whether to apply octave change brackets for playback to both staves, at least.
  • @Misemao The crash was fixed for the following update this Spring. We encourage sending an example project to our email to help ensure reliability, as well as letting us know if you're interested in testing SP's preview releases, which addressed th…
  • @Ellie this was recently addressed for our major update this month, thanks to an example file submitted earlier. In light of the significant inconvenience, you are more than welcome to sign up to our preview releases below, which will be addressing…
  • @symphony This issue was fixed in an update today. If other edits are still problematic, we'd certainly appreciate a message detailing any such errors to [email protected], with an example screen to illustrate whenever applicable.
  • @jafanaro The manual is now back online. Instructions on how to add lyrics can be found here: https://symphonypro.net/manual#b'lyrics' – Under this diagram illustrating the Score Symbols Expandable Button, press down on the icon, then move your fi…
  • @crynant This requires a new metronome mark to be placed; first open the Score Symbols toolbar category, as described here: https://symphonypro.net/manual#b'tempo-changes-metronome-marks' From there: - Switch the corresponding expandable button to…
  • @Hypilein @Redston_1  These are in the works for Spring – great suggestions.
  • iPhone 8's certainly compatible, and seems to provide a working close function in relation to chord symbols. We'll issue a sooner update than otherwise in light of this issue (for this week).
  • @symphony This will definitely be addressed in the immediate update, but can be worked around by pressing the return key if available. This isn't the case on most iPhone models, so you can try the spacebar or left arrow, before dismissing the keybo…
  • @windy A list of our own recommendation is a great suggestion to keep in mind. For the time being, CME XKey is one we've tested & developed for the most, and XKey Air is one of the leading BlueTooth-supported models. In general, any brand lis…
  • @symphony We've had to fix a few bugs before the update (which will introduce some changes to pricing model), sorry for the wait. If you'd like "early access" via SP on iPhone (which does support file sharing), you're welcome to let us know at this…
  • @salabros To access tremolo articulations, first refer to this illustration under the Dynamics, Articulations, and Text chapter of the manual: * Press-hold the Expandable Button at the location highlighted in green. The icon is originally a mezzo …
    in Tremolo Comment by Support April 3
  • Steps on how to add measures/bars can be found under the Measure Dialog chapter. The only way to bring up this dialog (starting Version 5) is via two-finger tap on the bar where you'd like to begin the editing operation, or otherwise for which you'd…
  • @crynant Thanks for pointing it out; we've fixed this limitation. For now, you can fix this issue with only  few additional steps, by following the instructions specified here, regarding how to create a Part/Staff group. Creating a grand staff will…
  • @jazzer789 This isn't a possibility yet, but is on our roadmap for this Spring/Summer. For now, we recommend MusicXML to export & interchange scores between software that supports this nonetheless convenient feature. Thanks for the feedback!
    in Explode Music Comment by Support April 2
  • @herold  The chord tool can be found by switching & activating the Score Symbols Expandable button  to the Text category (A icon, shown right), which will bring up the respective toolbar; then look for the C7 icon (first from left).  Next, ta…
  • @clive Selective export to MIDI isn't a possibility yet, but has been requested before, so should become a feature this Spring. For now, modern sequencing/DAW software should provide a way to remove parts in 2-3 steps, particularly with keyboard sh…
  • Hi @lanop, importing printed scores isn’t currently a possibility with SP, so you will have to look to other software on this side of things. (A MusicXML compatible scanner that exports to this format would of course be ideal, since SP will then be …
  • @symphony iTunes File Sharing will be restored in Symphony for iPhone in the next update, arriving in a day or so!
  • @Brownilson Handwritten tablature support isn't quite available yet, and may or may not be an aspect of improvement this year. If you have other suggestions or questions regarding tablature, we'd love to hear from you again, as it's a critical impr…
  • @nnight We've sent an email on how to request a refund, if you haven't done so already. Appreciate the feedback you've been able to provide nevertheless.
  • @Marimbaman98 Changes to instrumentation as you described, while not available, is certainly in the picture, and we've now moved it higher among our list of priorities for the current roadmap!  A convenient workaround in your particular case, is t…
  • For (a) the count-in starts and the cursor moves along the staff, but no notes are recorded as we play the keyboard. We did test the virtual keyboard, and that worked as expected, just not the MIDI. This is undoubtedly a bug, which we'd like to fix…