Crashes on export-to-email
Hi, I just purchased and downloaded Pro a couple of days ago (mid April 2011). I am unable to export-to-email any file in any format. I save a small test file (4-5 measures), then enter my email address, select a file format and click "email" and the program shuts down. Doesn't matter the file format. It is very important to me that I am able to save and and export music, a big reason I got this program. What am I doing wrong, or is this still a bug in version 1.3?
Help me please.
Keith Ashton
Help me please.
Keith Ashton
0
Comments
The version in the App Store will crash on export to e-mail and will hang on PDF export. Any export operation should not take longer than a a minute or two. So if the app hangs, you can get around it by exiting to the home screen, double tapping the home button on the iPad to bring up the multi-tasking bar at the bottom, then tap and hold on the Symphony Pro icon, and remove it from the bar. This forces the app to close down.
Sorry for this huge inconvenience. We're hoping the next update, 1.3.1, will fix the problem. I recommend that all users on 1.3 export to the device in the meantime.
As i do not have my laptop with me, no way to confirm if export to device is really ok or not. I hope the bug Will be fixed very quickly !
Tanks in advanced !
Frank
Assuming the app is not hanging, PDF export takes some time because you're processing and uploading a relatively large file compared to the other file formats. The bigger the file, the longer it takes to complete the export process.
Many thanks,
Joshman240
It's under Device > Apps > iTunes File Sharing
If you're having trouble exporting send us a Symphony file and a list of steps on how to recreate your problem to our email. We usually get back to our users in under a day.
Still hanging on a simple 8 bar with 8th notes...on email export PDF. I can quit app and close it, reopen then export ok. Maybe you could try fixing it yet again?
A Symphony file that isn't working would help us in debuging
Please send the file to us at our support email. Also, export to the device exists as a good alternative to email export. I've found that it's rare when *both* methods do not work for the same file. If you're having trouble then try that too.