Symphony Pro - Music Notation, Handwriting Recognition Tool

Hello!
yesterday I purchased Symphony Pro with the handwriting recognition tool in order to write with iPencil. It took me one hour to write 3 bars for voice and piano, something that I find very frustrating. The app couldn't neither register the notes I was writing or the rhythm. I've tried several apps and this one was the most difficult to write on of them all. App Store is already refunding me for the Symphony Pro app, and the Handwriting Recognition Tool won't be in use anyway. I hope that you will refund me for the inn-app purchase as well.

Best regards
Monica

Comments

  • edited September 27
    @Monica
    Sorry that you were having trouble. Any further detail regarding what led to your decision to return SP would be greatly appreciated, as our app makes it easy to correct mistakes, for which a guide is available here, and includes important shortcuts/gestures like the lasso select.

    Recognition and canvas accuracy & precision are nevertheless always being improved, so further details about shortcomings would be appreciated via email.

    Regarding refunds, the process for IAPs is identical to returning the app itself, and they're rendered within a few business days. The following link is a step by step guide, but if you haven't received one, we'll gladly refund you directly via email, along with a payment receipt:
    https://www.imore.com/how-to-get-refund-itunes-app-store

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